Shipping and Refund Policy

Shipping Information:

Domestic Shipping (United States):

  • We proudly offer shipping services within the United States.
  • Orders are processed and shipped within 1-2 business days (excluding weekends and holidays).
  • Standard shipping times vary based on location but generally range from 3 to 7 business days.

International Shipping:

  • At this time, we only offer shipping within the United States. For international inquiries, please contact our customer service at millheimhoney@gmail.com to discuss potential shipping options.

Shipping Charges:

  • Shipping charges are calculated at checkout based on the weight and destination of your order.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

Shipping Carriers:

  • We partner with reputable carriers to ensure the safe and timely delivery of your products, with carriers such as USPS and UPS.

Refund & Return Policy:

Damaged or Defective Products:

  • In the rare event that you receive a damaged or defective product, please contact us within 7 days of receiving your order.
  • Provide clear photos of the damaged or defective item along with your order number to millheimhoney@gmail.com.
  • We will promptly assess the situation and arrange for a replacement or refund.

Returns and Exchanges:

  • We strive to provide high-quality honey, and your satisfaction is our priority. If you are not completely satisfied with your purchase, please contact us within 15 days of receiving your order.
  • To initiate a return or exchange, please email us at millheimhoney@gmail.com with your order number and reason for return.
  • Products must be returned in their original, unopened condition. Return shipping costs are the responsibility of the customer.

Refunds:

  • Refunds will be processed once the returned items are received and inspected.
  • Refunds will be issued to the original payment method used for the purchase.

Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a refund.

Contact Us:

For any questions or concerns regarding shipping, refunds, or returns, please reach out to our customer service team at millheimhoney@gmail.com or call us at +1 (979)-551-5024. We are here to assist you and ensure your experience with Millheim Honey Company is as sweet as can be!